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Privacy Policy

Privacy Policy

Different By Design Coaching Effective: 2026


1. Introduction
 

Different By Design Coaching (“we”, “us”, “our”) is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the 2026 privacy reforms, which apply to all Australian small businesses.
 

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or engage with our coaching services.
 

2. Information We Collect
 

We collect personal information that helps us deliver coaching services and operate our business. This may include:
 

Personal Details
 

  • Name

  • Contact information (email, phone, address)

  • Preferred pronouns (optional)

 

Coaching Information
 

  • Goals, challenges, strengths, values

  • Session notes

  • Information you choose to share about neurodiversity, wellbeing, or accessibility needs

 

Website & Technical Data
 

  • IP address

  • Device information

  • Cookies and analytics data

  • Website usage patterns

 

Sensitive Information

We may collect sensitive information (e.g., neurodiversity‑related details or mental health history) only with your consent and only when relevant to coaching.
 

3. How We Collect Information
 

We collect information through:
 

  • Website forms and booking systems

  • Email, SMS, or phone communication

  • Coaching sessions (in‑person, phone, or online)

  • Cookies and analytics tools

  • Third‑party platforms you choose to use (e.g., payment processors)
     

Where reasonable, we collect information directly from you.
 

4. Why We Collect and Use Your Information
 

We use your information to:
 

  • Provide ADHD and life coaching services

  • Communicate with you about appointments, updates, and resources

  • Personalise your coaching experience

  • Maintain administrative and billing records

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Ensure safety and duty of care
     

We do not sell or rent your personal information.
 

5. Use of AI or Automated Tools
 

We may use AI‑assisted tools (e.g., Microsoft 365 Copilot) to support administrative tasks such as drafting documents or organising information.
 

  • AI tools do not make decisions about you

  • AI tools do not replace human judgment in coaching

  • Your information is handled securely and confidentially
     

If we introduce automated decision‑making in the future, we will update this policy before doing so.
 

6. Disclosure of Personal Information
 

We may disclose your information to:
 

  • Technology providers (e.g., Microsoft 365, scheduling platforms)

  • Accountants or bookkeepers

  • Legal or regulatory authorities when required

  • Emergency services if there is a serious risk of harm
     

We will only share information with third parties when necessary and in line with the APPs.
 

We will never disclose your information to third parties for marketing.


7. Overseas Disclosure
 

Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure compliance with APP 8 regarding cross‑border data protection.
 

8. Data Security
 

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
 

  • Secure cloud storage

  • Password‑protected systems

  • Limited access to client files

  • Regular security reviews

  • Encrypted communication tools where possible
     

9. Access and Correction
 

You may request:
 

  • Access to the personal information we hold about you

  • Corrections to inaccurate, incomplete, or outdated information
     

Requests can be made via email. We will respond within a reasonable timeframe in accordance with APP 12 and APP 13.
 

10. Cookies & Website Analytics
 

Our website may use:
 

  • Cookies

  • Analytics tools

  • Tracking technologies
     

These help us understand website usage and improve user experience. You can disable cookies in your browser settings, though some features may not function fully.
 

11. Data Retention & Destruction
 

We retain personal information only as long as necessary to:
 

  • Provide coaching services

  • Meet legal, tax, and record‑keeping obligations

  • Resolve disputes


When no longer required, information is securely destroyed or de‑identified.
 

12. Complaints
 

If you have concerns about how your personal information has been handled, please contact us directly.
 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
 

13. Contact Us
 

Different By Design Coaching 


 

Contact Us
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